Private jet booking frequently asked questions

• Call our CustomerCare Team at +43 7221 727 400

• Instant online booking fly.globeair.com

• Email to customercare@globeair.com

• WhatsApp to +43 7221 727 400

• Live Chat through our website

When you charter a private jet, you rent the entire aircraft, not just a seat. This is one of the main differences between commercial and private flights. In private aviation, you pay for the whole plane regardless of the number of passengers on board.

The cost to rent a private jet can vary greatly depending on a few key factors:

1. Type of Aircraft: Smaller jets are typically less expensive than larger, long-range jets.
2. Distance and Flight Time: The longer the flight, the more it will cost. This is due to the hourly rates that private jet charter companies use.
3. Number of Passengers: While the cost doesn't typically increase with more passengers, there might be a need for a larger (and potentially more expensive) plane if you have many passengers.
4. Round-Trip vs One-Way: Round-trip flights are generally less expensive because the jet doesn't have to return empty.
5. Other Costs: There may be other costs involved, like landing fees, overnight fees if the crew needs to stay overnight, catering, ground transportation, and international fees for flights outside the country.

For the most accurate pricing, please contact the GlobeAir Customer Care team directly and get a quote.

Absolutely. One of the primary benefits of flying with GlobeAir is the flexibility we offer our passengers. You can choose your preferred departure time, subject to slots and air traffic restrictions.

Your flight will be confirmed as soon as all the required details are settled and the payment has been processed. After the confirmation, you'll receive a flight brief with all the necessary details, such as departure time, location, and crew information. Our Customer Care team is committed to ensuring a quick and efficient booking process, so you can expect to receive your flight confirmation promptly after your booking is complete.

To confirm your booking, GlobeAir needs to receive a signed copy of the contract and proof of payment or a credit card as a guarantee for the payment. Moreover, full passenger details and a copy of all passports are required.

We recommend arriving 15-20 minutes before your scheduled departure time. This will allow for a smooth check-in process without unnecessary rush.

Yes, one of the distinct advantages of flying private with GlobeAir is the ability to fly to smaller, less crowded secondary airports.

This flexibility often gets you closer to your final destination and allows for a more convenient travel experience. We have access to over 984 airports in Europe alone, many of which are not served by traditional commercial airlines. This means less hassle, faster travel times, and more personalised service.

Yes, you will need to go through security procedures. However, you will go through a quick, discreet, and efficient security screening process that will only take a few minutes with no lines or queues at the private jet terminal, General Aviation Terminal (GAT), or General Aviation Centre (GAC).

Yes, you can add services such as catering, ground transportation, or other special requests even after confirming your booking. Please contact our Customer Care team; we will do our best to accommodate your needs.

At GlobeAir, safety is our utmost priority. All our flights are operated by two highly trained and experienced pilots, a Commander and a First Officer. This is to ensure the safe operation of the aircraft at all times.

After arriving at the airport, go to the dedicated private lounge, General Aviation Terminal (GAT), or General Aviation Centre (GAC) at your departure airport. Your pilots will meet you there, introducing themselves and guiding you to the aircraft when it's time for boarding.

We assign crews based on their expertise, experience, and route familiarity. However, we're happy to discuss consistent crew assignments where possible for long-term contracts or multiple bookings.

As a standard, GlobeAir provides one-hour flexibility around takeoff times. Please contact our Customer Care team if any further flexibility is required.

Our Customer Care team will contact you within 24 hours before takeoff and send you all relevant information for your flight (crew and aircraft registration etc.)

In the event of a flight cancellation, GlobeAir shall retain the deposit in accordance with our cancellation policy as follows:

• Within 168 hours (7 days) but more than 48 hours (2 days) prior to the scheduled departure time, a cancellation fee of 30% of the total Charter price (invoice plus any non-refundable costs) shall be applied.
• Within 48 hours but more than 24 hours prior to the scheduled departure time, a cancellation fee of 50% of the total Charter price (invoice plus any non-refundable costs) shall be applied.
• Within 24 hours of the scheduled departure time, or in case of a no-show, a cancellation fee of 75% of the total Charter price (invoice plus any non-refundable costs) shall be applied.

GlobeAir has a fleet of Citation Mustang private jets seating four passengers comfortably in its compact and sleek design.

However, you may want to book a private jet for more passengers. In that case, our dedicated Customer Care team can search for availability, and the number of passengers you can book depends on your chosen aircraft. Each aircraft has a specified maximum capacity for optimal safety and comfort.

Yes, adding a last-minute passenger to your flight is possible if it is within the aircraft's certified passenger capacity and weight restrictions. Please contact our Customer Care team as soon as you know about the additional passenger so we can make the necessary arrangements.

Yes, you can book a flight for someone else. You'll need to provide their details during the booking process, and we'll take care of the rest.

Yes, we accommodate group bookings. The process is similar to a regular booking, but please contact our Customer Care team to discuss specifics and ensure a seamless travel experience.

All ages are welcome on GlobeAir flights. However, for passengers under 18, we require consent from a parent or guardian.

Absolutely! One of the advantages of flying private with GlobeAir is the flexibility to visit multiple destinations in a single day. This is perfect for business meetings in different cities or a multi-stop vacation. Just let us know your preferred itinerary, and we'll arrange everything to ensure a smooth and seamless travel experience.

Yes, GlobeAir offers the flexibility of booking one-way flights. Just choose the "one-way" option during your booking process.

Yes, you can book a return flight later, subject to availability.

At the time of booking, you will receive an invoice for payment. Please contact our Customer Care team for another copy or a detailed invoice.

Yes, GlobeAir allows you to change your itinerary. However, please note that changes may be subject to additional charges, depending on the nature of the changes and the availability of our aircraft.

Yes, we offer flexibility to extend the time of your charter, subject to aircraft availability and applicable fees.

Subject to availability, you can upgrade or downgrade your flight. Please get in touch with our Customer Care team to discuss this further.

Our multilingual Customer Care team is fluent in English, French, German, Italian, Spanish, Portuguese, Hungarian, Afrikaans, Arabic and Igbo.

GlobeAir Customer Care Team & Operations are available 24/7, 365 days a year. Don't hesitate to contact us anytime if you need our assistance.

On our website, you contact us via live Chat; otherwise, you can call or WhatsApp at +43 7221 727 400 or email us at customercare@globeair.com.