FAQ

GlobeAir frequently asked questions

→ How can I book my next flight?

• Call our CustomerCare Team +43 7221 727 400
• Instant on-line booking fly.globeair.com
• Email to customercare@globeair.com
• GlobeAir App available on the iTunes Store

→ How much is one hour flight cost on a private jet?

We charter a homogenous fleet of 20 Citation Mustang jets which are located around Europe without fixed hubs, which means that any flight on-demand is subject to the positioning of the aircraft. At GlobeAir we don’t charge for fix cost per hour but any quote is prepared ad-hoc depending on various factors such as: airplane availability, positioning costs, airport taxes, timing and much more.

→ Does an offer include all cost?

Yes. Our rates are clear and transparent and each offer includes all related costs such as fuel, crew, airport fees, and passenger taxes.

→ Is VAT applicable?

Supply of services between businesses in the intra-community is in principle taxed at the customer’s place of establishment (art. 44 VAT Directive) and, when no exemption applies, VAT is applicable for all domestic flights.

Please refer to the following tax rates for the main countries we operate domestic flights:

Other countries may apply different VAT rates.

However, in order to ensure that VAT receipts accrue to the Member State of consumption, some exceptions have been introduced.

The general principle in respect of the right to deduct input VAT and VAT refunds is that a taxable entity is allowed to deduct the VAT paid on deliveries (purchases) insofar as the goods or services are used for its business activities.

This “deduction”, also known as “reverse charge”, is by means of a refund of VAT from the Member State in which the VAT was paid.

VAT exemption or zero-rated VAT is applied for:

• international passenger transport services, which includes intra-EU flights;
• domestic flights, when the customer maintains a registered valid VAT ID for the country where the domestic flight is conducted (i.e. GlobeAir sells a flight from Paris to Nice to a company, with a registered and valid French VAT ID, this domestic flight is fully VAT exempted as reverse charge).

Some Member States apply limitations to this right to deduct input VAT.

→ How long is the offer valid?

Due to the high volume of requests and the continuous alterations in our flight schedules, each offer is valid for only 24 hours and is subject to availability at the time of booking.

→ Which methods of payment are accepted?

We accept payments by bank transfer, credit card, or PayPal with the highest standards available for data security. Special conditions and monthly payments are offered to frequent flyers.

→ What documents do I need to send GlobeAir to confirm my booking?

Before take-off, GlobeAir needs to receive a signed copy of the contract as well as proof of payment or a credit card as a guarantee for the payment. Moreover, full passenger details and a copy of all passports is required.

→ Does GlobeAir provide any flexibility around the confirmed bookings?

As a standard, GlobeAir provides a 1 hour flexibility around take-off times. Please contact our CustomerCare team if any further flexibility is required.

→ When do I receive the flight brief?

Our CustomerCare team will contact you within 24 hours before take-off and send you all relevant information for your flight (crew and aircraft registration etc.)

→ How long before take-off do I have to be at the airport?

To guarantee a comfortable and stress-free boarding, we recommend to be at the airport no later than 20 minutes before take-off.

→ How much luggage is allowed on board?

The Citation Mustang can accommodate up to 4 pieces of standard luggage (25 kg each), however your baggage allowance is determined according to your itinerary and provided to you at the time of the booking. Please inform our Customer Care if you wish to carry any special sport equipments such as skis, golf sets, and bicycles.

→ Could I bring a bottle of wine on board?

Of course, flying GlobeAir allows you to carry liquid goods of all sizes. Please inform our CustomerCare team at time of booking if you plan to carry any unusual goods as some may not be allowed.

→ Are pets allowed in the cabin?

Yes, any pets with a maximum weight of 8 kg are welcome on-board. Dogs must wear a muzzle and all pets must be on a leash and sit on a blanket during the flight. The blanket is provided by the owner of the animal. Before entering UK boarders pets have to be microchipped, vaccinated against rabies and treated for ticks and Echinococcus. When entering the UK with a pet, you may incur additional costs. Please refer to the costs overview provided at the end of this article on pet travel on GlobeAir for your information.

→ Is it possible to book a pick up on arrival?

Yes, we provide tailored travel solutions not limited to pick up on the apron with a limousine, we can also arrange helicopter transfers and any desired ground transportation.

→ Does GlobeAir provide any concierge service?

Everything we do at GlobeAir is aimed at creating a highly evolved travel experience. This may include special arrangements for exclusive hotels, restaurants, tickets for special events, and much more.

→ What is the cancellation policy?

In the event of a flight cancellation, GlobeAir shall retain the deposit in accordance with our cancellation policy as follows:

• Within 168 hours (7 days) but more than 48 hours (2 days) prior to the scheduled departure time, a cancellation fee of 30% of the total Charter price (invoice plus any non-refundable costs) shall be applied.
• Within 48 hours but more than 24 hours prior to the scheduled departure time, a cancellation fee of 50% of the total Charter price (invoice plus any non-refundable costs) shall be applied.
• Within 24 hours of the scheduled departure time, or in case of a no-show, a cancellation fee of 75% of the total Charter price (invoice plus any non-refundable costs) shall be applied.

Please read our Legal Notices for any further information.

→ What are your opening hours?

GlobeAir Customer Care Team & Operations are available for you 24/7, 365 days a year. Don’t hesitate to contact us at any time if you might need our assistance.

On our website you contact us via live chat, otherwise you can call: or send us an email at customercare@globeair.com.

→ Which languages do the CustomerCare team speak?

Our international team speak: English, German, French, Italian, Spanish, Portuguese and Russian.