How does the company handle damaged luggage when flying in a private jet?

Care and Responsibility

Addressing Luggage Concerns with GlobeAir

At GlobeAir, we take the utmost care in handling your luggage, recognising its importance to your travel experience. However, in the rare instance that your luggage is damaged during a flight, we have policies to address and rectify the situation promptly and fairly.

Handling Luggage Damages

Immediate Attention to the Issue

• Prompt Response: Should your luggage be damaged while in our care, we will immediately take steps to assess the situation. We aim to understand what occurred and how we can best rectify the issue.

Compensation and Rectification

• Fair and Appropriate Measures: We are committed to compensating you appropriately for any damage to your luggage. This may involve repairs, replacements, or other forms of compensation, depending on the nature and extent of the damage based on the investigation.

Our Commitment to Your Satisfaction

• Responsibility and Trust: We understand your trust in us when handing over your personal belongings. As such, we take responsibility for any damage that occurs to your luggage while in our care should it be the fault of GlobeAir.
• Focus on Resolution: Our focus is on resolving any issues with damaged luggage quickly and to your satisfaction. We strive to ensure that every aspect of your experience with GlobeAir, including luggage handling, meets our high service standards.

Communication and Transparency

• Open Lines of Communication: In the unlikely event of luggage damage, we maintain open and clear communication with you throughout the process. Keeping you informed about the steps we are taking is crucial for transparency and your peace of mind.
• Dedicated Assistance: Our Customer Care Team can assist you with any luggage-related concerns. We provide dedicated support to address and resolve any issues that may arise.

For more information about our luggage handling policies or to report a concern regarding damaged luggage on a GlobeAir flight, please contact our Customer Care Team. At GlobeAir, we're committed to providing clear and helpful information to make your private jet charter experience as efficient as possible.

For more details on how to charter a private jet with GlobeAir and for information on our services, please feel free to send us an email at [email protected] or send us a WhatsApp at +43 (7221) 727400. Discover the convenience and practicality of private jet travel with GlobeAir, where your travel needs come first.