Frequently Asked Questions

How much is one hour flight cost on a private jet?

We charter a homogeneus fleet of 14  Citation Mustang jets which are located around Europe without fixed hubs, which means that any flight on-demand is subject to the positioning of the aircraft. At GlobeAir we don't charge for fix cost per hour but any quote is prepared ad-hoc depending on various factors such as: airplane availability, positioning costs, airport taxes, timing and much more.

What are the opening hours?

GlobeAir Customer Care Team & Operations are available for you 24 /7, 365 days a year. Don´t hesitate to contact us at any time if you might need our assistance. 
On our website you contact us via live chat, otherwise you can call:  or send us an email at customercare@globeair.com

Which language does the Customer Care Team speak?

Our international team speaks: English, German, French, Italian, Spanish, and Portuguese.

How long is the offer valid?

Due to the high volume of requests and the continuous alterations in our flight schedules, each offer is valid for only 24 hours and is subject to availability at the time of booking.

Does an offer include all cost?

Yes. Our rates are clear and transparent and each offer includes all related costs such as fuel, crew, airport fees, and passenger taxes.

Is Vat applicable?

For flights within Austria a VAT of 13 percent is charged, and for flights within Germany a VAT of 19 percent. Flights outside of Austria and Germany are not subject to additional tax.

Is it possible to book a pick up on arrival?

Yes, we provide tailored travel solutions not limited to pick up on the apron with a limousine, we can also arrange helicopter transfers and any desired ground transportation.

Does GlobeAir provide any concierge service?

Everything we do at GlobeAir is aimed at creating a highly evolved travel experience. This may include special arrangements for exclusive hotels, restaurants, tickets for special events, and much more.

What documents do I need to send GlobeAir to confirm my booking?

Before take-off, GlobeAir needs to receive a signed copy of the contract as well as proof of payment or a credit card as a guarantee for the payment. Moreover, full passenger details and a copy of all passports is required.

How long before take-off do I have to be at the airport?

To guarantee a comfortable and stress-free boarding, we recommend to be at the airport no later than 20 minutes before take-off.

Which method of payment can I use to book a flight?

Bank transfer: VKB BANK

IBAN: AT641 86 00000 173 03 025

BIC/SWIFT: VKBLAT2L

Credit Card (credit card fees will be added)

When do I receive the flight brief?

Our Customer Care team will contact you within 24 hours before take-off and send you all relevant information for your flight (crew and aircraft registration etc.)

Does GlobeAir provide any flexibility around the confirmed bookings?

As a standard, GlobeAir provides a 1 hour flexibility around take-off times. Please contact our Customer Care team if any further flexibility is required.

What is the cancellation policy?

In the event of a flight cancellation, GlobeAir shall retain the deposit in accordance with our cancellation policy as follows:

* Within 168 hours (7 days) but more than 48 hours (2 days) prior to the scheduled departure time, a cancellation fee of 30% of the total Charter price (invoice plus any non-refundable costs) shall be applied.

* Within 48 hours but more than 24 hours prior to the scheduled departure time, a cancellation fee of 50% of the total Charter price (invoice plus any non-refundable costs) shall be applied.

* Within 24 hours of the scheduled departure time, or in case of a no-show, a cancellation fee of 75% of the total Charter price (invoice plus any non-refundable costs) shall be applied.

Please read our Legal Notices for any further information.